Q: Do you have an actual boutique where customers can view and try your collection?
A: No. We operate entirely online to offer our customers a wider selection and lower prices. We also believe this environment allows our customers more privacy to comfortably shop from home and at their own convenience.

Q: Can I make a purchase without registering as a customer?
A: No. We require all our customers to be registered before shopping at our boutique. All personal information you provide us during registration will be kept strictly confidential in accordance with our Privacy & Security Policy.

Q: Can I place an order by phone or email?
A: If you encounter problems placing order through our website, we would be glad to take your order by email.

Q: How do I cancel my order?
A: If you would like to cancel your order, kindly contact us immediately through email giving us your contact details and relevant Order Number.

Q: Do you deliver worldwide?
A: Yes. We do delivery worldwide.

Q: Can you deliver my order to a third party?
A: Yes. We do facilitate delivery directly to your loved ones or to a different address. Please provide the appropriate shipping information at checkout. However, we do not deliver to P.O. Box

Q: Can I request for cash-on-delivery(COD)?
A: No. We do not provide C.O.D. 

Q: What is the payment method?
A: Malaysia Buyer – Payment can be make to Maybank Acc via cash/cheque bank in, transfer from Maybank2u or other bank in Malaysia 
Oversea Buyer – Payment be make via Western Union

Q: When can I receive my order after payment?
A: Ready stock item will be send out within 2 – 4 working days after received payment
Pre-Order item will be send out 3 – 4 weeks after Pre-Order Dateline

Q: How do you know that I had make payment?
A: Provide your Order Number and inform us the amount and date of your payment. For oversea, you must email to us the remittance slip of Western Union.

Q: Can I return or exchange the items received?
A: No. We do not accept return / refund / exchange if you do not like the item or color, the item do not fit you or you had change your mind.

Q: What currency do I need to make payment?
A: All payment in Malaysia need to be made in Ringgit Malaysia (MYR). For oversea, you may request to pay in USD. However, the conversion rate may fluctuate from time to time. 

Q: Is the price stated in website including postage charge?
A: No. The price is not including postage charge. You are required to pay for the postage charge.

Q: How much is the postage charge?
A: Charges is calculated according to total items and your location. We will send email to inform you the total amount for your order and postage charge after received your order.

Q: Can you check for me my order status?
A: Yes. Please provide your name, and Order Number for all enquiry regarding your order.